INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How many days will I receive the product I buy/rent?

If you rent our products, they can be transported and assembled the following day, unless
some exceptions, such as not having the desired product in stock.
If you purchase any of our products, the delivery time varies between 3 (three) and 6 (six) business days. THE
AmparoCare reserves the right to change this deadline in exceptional cases.

If you purchase a product, is it assembled by the AmparoCare team?

Products sold by AmparoCare will not be assembled by our team. We only ship the products,
ensuring transportation to the location indicated to us as destination. The AmparoCare team only assembles products that
are rented to the same.

How can I return the rented product at the end?

At the end of the rental, and after this has been duly communicated to AmparoCare, we will send a team to the location where
The product is ready to be dismantled and transported back to our warehouse. This service already comes
included in the price paid for transport and assembly.

Can I return a purchased product?

If the product is defective, it may be returned as long as it complies with the legislation for product returns.
defective. If you have decided to change your mind without there being a defect in the product, it can be returned in a
within 14 (fourteen) days, as long as it is in perfect condition, complete and properly packed in the packaging
original and with no signs of actual use.

How do I know if the product I purchased/rented is the right product for me?

We have a specialized team available to you that can help you decide which product is right for you. For that,
You can contact us via WhatsApp at +351 935 312 445 or by calling this number directly. You can still
ask us for help via our email info@amparocare.com.

Do the products come with any guarantee?

Yes, all products come with a guarantee. The warranty period depends on the product in question, and at a minimum there are
always three years. The warranty also depends on whether the problem is in electrical or structural components. There is the possibility
to extend warranties on some products, in particular cases.

Do rented products go through any cleaning process?

Yes, all products rented by AmparoCare go through a complete cleaning process, in order to eliminate
any type of germs or microorganisms.

Do rented products go through any cleaning process?

Yes, all products rented by AmparoCare go through a complete hygiene process, in order to eliminate
any type of germs or microorganisms.

AmparoCare transports products to which areas of Portugal?

AmparoCare transports and assembles rented products to the Lisbon Metropolitan Area and provides the
transport of purchased products to mainland Portugal, islands and Spain.

CONTACT

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